WARRANTY POLICY
At CYCLESOUQ.COM, we are committed to providing our customers with quality goods and services. All items purchased from our store are covered by the manufacturer's warranty, which covers any defects in materials and workmanship. However, we cannot accept any liability for failure or damage caused by misuse, neglect, abuse, accidental damage, incorrect or inappropriate installation or alteration, or use other than the product's intended purpose. Corrosion or deterioration due to material fatigue will also not be covered by the warranty.
In addition, consumable items such as tyres, inner tubes, tyre sealant, brake fluid, brake and gear cables, brake pads, lights, bearings, chainrings, chains, cassettes, rims, and batteries are not covered by the warranty due to general wear and tear. Similarly, apparel, helmets and tech are not covered for accidental damage, improper care, normal wear and tear, fading of colours and materials over time or with use, rips, tears, abrasion, holes, burns, or shrinkage.
We also cannot accept items for warranty inspection which have been modified or repaired by anyone other than an authorised CYCLESOUQ.COM technician or an authorized agent. Any items returned for warranty inspection that are deemed to have been modified in any way will be returned to the customer in the same condition that they were received.
If you have any further queries regarding our warranty policy, please contact our customer service team on hello@cyclesouq.com
WARRANTY RETURNS
Warranty is non-transferable and only applies to the original purchaser, who must provide proof of purchase for any potential warranty claims. If you believe that your purchase has developed a fault, please check to see whether it is covered by the manufacturer’s warranty and still within the warranty period. If so, please provide full details of the fault, together with good quality photos, and email the information to hello@cyclesouq.com. Do not forget to include your original order number and telephone number in the email.
Please note that the warranty does not cover general wear and tear, damage caused by incorrect assembly or fitting, misuse or incorrect maintenance, or any modification/alteration to the product that is not authorised by us.