Contact Us – CycleSouq.com

Your #1 Cycling Destination in the Middle East

All bikes are assembled by our team of professional technicians and delivered ready to ride in UAE!

All orders are shipped from the U.A.E. | Enjoy free shipping for orders exceeding AED 100*

Get in Touch

Our Customer Service Team is on hand to offer support with any queries you may have.

If you'd like to contact us, just click the Live Chat icon in the lower left-hand corner of our page, and a representative will get in touch with you as soon as they can. Live chat is accessible five days a week from 9 am to 6 pm, (GST). Holiday seasons may cause availability to change.

Drop us an email

Please fill out the form below if Live Chat is not accessible or if you are contacting us outside of business hours. We will try to respond to you within 24 hours.

Frequently Asked Questions

Shipping

What countries do you ship to?

With DHL Express as our international shipping partner, we can ship to almost every country in the world. Our global reach ensures that customers from different continents can enjoy our products with ease.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders. Most international orders are delivered within 3 to 5 business days after dispatch. However, please note that shipping times may vary depending on the destination and any customs clearance procedures.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).