Shipping Information - UAE
Yes, we offer free delivery on all orders above AED 100 within the UAE. It's our way of making your shopping experience even more enjoyable.
We are proud to offer fast delivery within the UAE. Most orders are delivered within 2 to 4 working days. Remote Areas may take slightly longer.
Yes, all prices displayed for orders in the UAE are inclusive of Value Added Tax (VAT) and other charges. There are no additional VAT or hidden fees.
Absolutely! We take care of the hard work for you. All bikes are delivered fully assembled and ready to ride.
Our team of professional mechanics assembles each bike at our workshop. They go through a meticulous quality check process to ensure your bike is in perfect condition when it reaches you.
Shipping Information - KSA
Yes, we provide shipping to customers in Saudi Arabia. For KSA orders, we utilize ground shipping services through SMSA Express, ensuring reliable and efficient delivery within the country.
With SMSA Express as our ground shipping partner, most orders within Saudi Arabia are delivered within 7 to 10 business days after dispatch. Please note that delivery times may vary based on the specific location and any potential customs clearance procedures.
Certainly! We provide tracking information for all orders shipped via SMSA Express to Saudi Arabia. Once your order is on its way, we'll share the tracking details with you, allowing you to follow the progress of your package until it reaches your designated address.
The shipping costs for orders to Saudi Arabia are calculated based on the package weight and the delivery location within the country. During the checkout process, you'll have visibility into the shipping cost before finalizing your purchase.
While we, as the seller, do not charge Value Added Tax (VAT) or duties for orders shipped to Saudi Arabia, it is important to note that the forwarder (SMSA Express) or the customs authorities may impose applicable VAT or customs duties on the shipment. These charges, if any, are the responsibility of the customer and will be collected by SMSA Express or the relevant authorities upon delivery or as per their standard procedures. We recommend checking with SMSA Express or the customs office in KSA for more information on any potential VAT or duties that may apply to your order. Rest assured, we will continue to provide transparency in our pricing and strive to make your shopping experience as smooth as possible.
While uncommon, shipping delays or rare occurrences of lost packages may happen. In such cases, please contact our customer support team, and we will collaborate with SMSA Express to address the situation promptly, ensuring you receive your order or are provided with an appropriate solution.
At this time, we primarily offer ground shipping via SMSA Express for orders within Saudi Arabia. If you require faster delivery, we recommend considering our expedited shipping option through DHL Express. With DHL Express, you can enjoy quicker transit times for your order. Please note that additional fees may apply for expedited shipping, and the exact delivery timeframe will be provided during checkout. For urgent deliveries, DHL Express is an excellent choice to ensure your package reaches you promptly.
If you have any specific delivery instructions or preferences, such as leaving the package at a specific location, kindly mention them in the order notes during checkout. We'll do our best to accommodate your request and ensure a smooth delivery experience.
International Shipping
With DHL Express as our international shipping partner, we can ship to almost every country in the world. Our global reach ensures that customers from different continents can enjoy our products with ease.
DHL Express provides fast and reliable international shipping services. Most international orders are delivered within 3 to 5 business days after dispatch. However, please note that shipping times may vary depending on the destination and any customs clearance procedures.
Shipping costs for international orders are calculated based on the destination country and the weight of the package. During the checkout process, you will be able to view the shipping cost before finalizing your purchase.
Absolutely! We provide tracking information for all international orders shipped via DHL Express. Once your order is dispatched, we'll send you an email with the tracking details, so you can monitor your package's journey until it reaches you.
Import taxes and customs duties may apply to some international orders depending on the country's regulations. Please note that these charges are the responsibility of the recipient, and we recommend checking with your local customs office for more information on any potential fees.
Yes, we understand that some customers may require their orders urgently. We offer expedited shipping options for international orders through DHL Express, which ensures even quicker delivery times. Additional fees may apply for expedited shipping.
While rare, if your order is lost or damaged during transit, please contact our customer support team immediately. We will work closely with DHL Express to resolve the issue and ensure you receive a replacement or refund as applicable.
Payment Options
We accept a variety of payment methods for your convenience. You can make purchases using all major credit cards, including Visa and Mastercard. Additionally, we offer the option to pay using Apple Pay for seamless and secure transactions.
Yes, you will. We will not deduct shipping charges from your refund.
Absolutely! We have integrated Apple Pay as a convenient payment option for our customers who prefer using their Apple devices for quick and secure transactions.
Your security is our top priority. We use industry-standard encryption and secure payment gateways to ensure your credit and debit card information is protected during transactions. You can shop with confidence on our website.
As part of our commitment to security, we do not store your credit card information on our servers. All payment details are handled securely by our trusted payment processors to guarantee your privacy.
We primarily accept payments in AED (United Arab Emirates Dirham) for orders within the UAE. If you are an international customer, your credit or debit card will be charged in your local currency based on the prevailing exchange rates.
Installments
Yes, we provide installment payment options for your convenience. We have partnered with Tabby to offer flexible installment plans that allow you to split your purchase into manageable payments.
With Tabby, you can choose to pay for your order in easy installments over a specified period. During the checkout process, simply select the Tabby installment option, and you'll be provided with details of the available plans. Once approved, you can enjoy your purchase while paying in smaller, more budget-friendly installments.
Tabby offers interest-free installment plans, meaning you won't incur any additional charges or interest on your payments. The installment amounts will be clearly displayed during the checkout process, ensuring transparency in your payment schedule.
Tabby installment payment option is available for eligible orders meeting the required criteria. However, please note that the maximum limit for Tabby installment is AED 8000. Orders above this limit may not qualify for the installment payment option. We recommend checking the eligibility of your order during the checkout process.
If you have any other questions or need further assistance regarding payment options or any other aspect of your order, please feel free to reach out to our dedicated customer support team. We're here to make your shopping experience as smooth and enjoyable as possible. Happy shopping!
At the moment, Tabby installment is available for orders within the UAE and KSA only. We currently do not offer Tabby as a payment option for international orders or shipments to other countries. However, we are continuously exploring ways to expand our payment options and services to better serve our global customers in the future.
If you have any other questions or need further assistance regarding payment options or any other aspect of your order, please feel free to reach out to our dedicated customer support team. We're here to make your shopping experience as smooth and enjoyable as possible. Happy shopping!
Returns
Yes, we accept returns for eligible orders within 14 days of purchase.
Yes, the return policy differs for international orders. For customers within the UAE, we offer free returns within 14 days of purchase. However, for international orders, the customer is responsible for bearing the return shipping costs.
To initiate a return for orders within the UAE, we have a convenient online portal dedicated to processing returns. Please visit our Returns Center on our website and follow the instructions provided. You'll be guided through the return process step-by-step. Additionally, our customer support team is available to assist you if you encounter any issues or have any questions. Please ensure that the item you wish to return meets our eligibility criteria as outlined in our Returns Policy.
If you have any other questions or need further clarification about our Returns Policy or any other aspect of our services, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure you have a pleasant shopping experience with us.
To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging. Once we receive the returned item and inspect it, we aim to process the refund or exchange within a reasonable time frame.
Once we receive the returned item and inspect it, we aim to process the refund or exchange within a reasonable time frame. However, please note that the actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly, whether through a replacement, refund, or exchange, depending on the situation.
We do not charge any restocking fees within the UAE. Your satisfaction is our priority, and we want you to have a hassle-free return experience.